Guest Services Manager
Melanie started her career as a client advisor for a large bank in Germany back in the 80’s. Since then she has never stopped learning and adding to her professional portfolio – always with a customer focus. Melanie obtained business degrees in the UK and Germany, worked for years as a key account manager for a large American food company, developed and managed a highly accoladed yurt & yoga retreat with her innovative kiwi husband, and certified as a coach for personal development.
Melanie grew up in Germany, but raised her four children with multi-cultural understanding whilst living in the UK, Switzerland and The Netherlands. She moved to Waiheke Island with her family in 2013 and calls this her forever home in paradise.
Since 2014 Melanie has been a volunteer for the Waiheke Walking Festival, guiding Mindfulness and Wellbeing Walks all over the island. She enjoys keeping healthy and happy by trail running with her friends and being out in nature.
On weekends you will see Melanie out and about greeting guests for Waiheke Escapes and making sure the properties are all in good order. During the week Melanie teaches yoga, which has been her personal passion for more than 35 years and she coaches people to become the best version of themselves. Melanie is excited to bring her experience in customer service and hospitality into action for Waiheke Escapes – to satisfy the customer and to support her colleagues.