What We Are Doing To Keep You Safe

Waiheke Island/ Auckland is currently at Orange
It is important to note this is an emerging, rapidly evolving situation.  You can find update date information regarding regional levels here: https://covid19.govt.nz/traffic-lights/traffic-lights-map/

Check out below what we are doing to keep our guests safe during their stay with us on Waiheke Island.


If Auckland/Waiheke is at Red Light or Orange Light or Green Light:
You can travel around New Zealand and stay at accommodation. There are no capacity limits. Please check if temporary boundary restrictions apply between regions, as this may affect travel to Waiheke. The most up to date information can be found here: https://covid19.govt.nz/traffic-lights/.  When travelling into a different setting area, you will need to follow the guidance for that area when you are there.

Individual QR tracer Codes are displayed at each property. Please use these to sign in and track your movements.  Our check in process is contactless however we can still meet and greet you (from a distance) at the property to ensure you have a smooth check in and then we can answer any questions you may have. Our local team have lived on the island for years so have all the best tips to make the most out of your stay.

Hand sanitiser is provided in the properties for your use, and the keys and lockboxes are sanitised between guests.

After guests depart/before guests arrive our properties are thoroughly cleaned using a professional cleaning company on the Island. This includes wiping high use surfaces including door handles, bathrooms, floors, toilets, and kitchens.

Towels and linen are commercially cleaned between guests.

Record Keeping
We keep up to date records such as guest details and dates that staff, cleaners and tradespeople enter properties to ensure we can trace people’s movements. If anyone has been unwell in the last 14 days they do not enter the property.

Remember to download the NZ COVID Tracer app and keep track of where you have been on the island by scanning the QR codes on display.

If your booking is affected by government travel restrictions or changing alert levels then we will be in touch with you to discuss different arrangements.

Ferries have their own safety protocols and public transport around the island will also follow guidelines which may include physical distancing.

Face coverings are compulsory on all public transport including the Ferry, learn more about this here: https://covid19.govt.nz/health-and-wellbeing/protect-yourself-and-others/wear-a-face-covering/

Also, remember these simple steps to protect yourself and others:

  1. Stay home if you are sick
  2. Wear a face covering
  3. Keep track of where you have been, use the QR codes
  4. If you have cold or flu-like symptoms, call your doctor or healthline. Get tested.
  5. Regularly wash and thoroughly dry your hands or use hand sanitiser.
  6. Sneeze or cough into your elbow and regularly clean shared surfaces.
  7. You must self-isolate if you’re told by officials to do so.
  8. Stay healthy, work with your GP if you have underlying health issues.
  9. Stay vigilant.
  10. Be kind to others and be kind to yourself.


Please visit the COVID-19 website for more information https://covid19.govt.nz/

If you have questions about our processes, please feel free to email us on holiday@waihekeescapes.co.nz