What We Are Doing To Keep You Safe

Waiheke Island/ Auckland is currently at Alert Level 1.

We can’t wait to see guests this year relishing traveling the country again after travel restrictions as we know many New Zealanders will be looking forward to spending more time travelling their own country and hopefully Waiheke Island is on their wish list!

Check out below what we are doing to keep our guests safe during their stay with us on Waiheke Island.

Cleaning
After guests depart/before guests arrive our properties are thoroughly cleaned using a professional cleaning company on the Island. This includes wiping high use surfaces including bathrooms, floors, toilets, and kitchens.

Towels and linen are commercially cleaned between guests.

Check-in
Our check in process is contactless however we can still meet and greet you at the property to ensure you have a smooth check in and then we can answer any questions you may have. Our local team have lived on the island for years so have all the best tips to make the most out of your stay.

Hand sanitiser is provided in the properties for your use, and the keys and lockboxes are sanitised between guests.

Record Keeping
We keep great records such as guest details and dates that staff, cleaners and tradespeople enter properties to ensure we can trace people’s movements. If anyone has been unwell in the last 14 days they do not enter the property.

Remember to download the NZ COVID Tracer app and keep track of where you have been on the island by scanning the QR codes on display.

Bookings
If your booking is affected by government travel restrictions or changing alert levels then we will be in touch with you to discuss different arrangements.

Transport
Ferries have their own safety protocols and public transport around the island will also follow guidelines which may include physical distancing.

You do not need the use of face coverings on public transport during Alert Level 1, learn more about this here: https://covid19.govt.nz/alert-system/alert-level-1/

Also, remember these simple steps to protect yourself and others:

  1. Stay home if you are sick
  2. Wear a face covering
  3. Keep track of where you have been, use the QR codes
  4. If you have cold or flu-like symptoms, call your doctor or healthline. Get tested.
  5. Wash your hands.
  6. Sneeze or cough into your elbow and regularly clean shared surfaces.
  7. You must self-isolate if you’re told by officials to do so.
  8. Stay healthy, work with your GP if you have underlying health issues.
  9. Stay vigilant.
  10. Be kind to others and be kind to yourself.

Please visit the COVID-19 website for more information https://covid19.govt.nz/

If you have questions about our processes, please feel free to email us on holiday@waihekeescapes.co.nz